Episode 3

full
Published on:

7th Nov 2022

Which event platform should I use?

Which event platform should I use?

What’s the best online event platform to host a conference? With the pandemic the market for event tech has exploded with an overwhelming amount of choices. Isaac and Nessa reveal the choice isn’t that hard, if you know what to look for. Get more at geteventlab.com

Timestamps

00:00 Intro

01:21 Today's FAQ and what clients are actually trying to find out with this question. 

04:49 Shiny Object Syndrome and selling the box instead of the product. 

12:50 How do we solve this decision paralysis problem? 

18:20 Recap!

Key takeaways

  • There is no one platform to rule them all.  (We wish there was.)
  • The audience cares way more about the quality of your content than what platform you’re hosting it on. 
  • You can pull off an amazing event with the simplest tools imaginable, developing quality content is where the gold is!
  • Every event is different, the right platform for you depends on the needs of your audience and the content you’re presenting.

Go to geteventlab.com to grab the worksheet our clients use to build up their programming strategy, choose the best platform for their events and more: geteventlab.com  

Next episode: How do I organize a conference?



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Chartable - https://chartable.com/privacy
Transcript
Isaac Watson:

How do you as a leader of a growing community, Truly make a

Isaac Watson:

conference or event that has impact, a gathering with purpose and an attendee

Isaac Watson:

experience that knocks their socks off.

Isaac Watson:

An event that leaves your audience in awe and wondering where you've been

Isaac Watson:

their whole life, Make It Kickass is the podcast that explores these questions

Isaac Watson:

by uncovering the strategies, tactics and tools that we use every day to

Isaac Watson:

bring our clients' conferences to life.

Isaac Watson:

I'm Isaac Watson, executive producer of Kickass Conferences, and we are

Isaac Watson:

here to help you make it kick ass.

Isaac Watson:

Welcome back everybody.

Isaac Watson:

I'm Isaac Watson, executive producer at Kickass conferences, and of

Isaac Watson:

course I have with me none other than Nessa Jimenez Say hi, Nessa.

Nessa Jimenez:

Hi everyone.

Isaac Watson:

Nessa is our operations manager and we are excited to dig

Isaac Watson:

into another episode with you.

Isaac Watson:

This season, in case you're catching up with us, we are talking about some

Isaac Watson:

of those questions that we get all the time from people we talk to about events

Isaac Watson:

and thinking a little bit about like, where do these questions come from?

Isaac Watson:

What do they actually mean?

Isaac Watson:

Where how can we tease out what the real underlying problems

Isaac Watson:

are behind these questions and how we can find solutions for.

Isaac Watson:

Today one of the questions that we get asked all the time, especially in

Isaac Watson:

the last two and a half years with the panini slash pandemic slash whatever

Isaac Watson:

you wanna call it is what event platform should I host my event on?

Isaac Watson:

And that I cannot tell you how many times we have heard this question.

Isaac Watson:

It is.

Isaac Watson:

It's constant.

Isaac Watson:

Barraged with it, and I get it.

Isaac Watson:

There's a lot out there.

Isaac Watson:

It's a big question.

Isaac Watson:

But before we dive into kind of what we think some of the issues are with

Isaac Watson:

asking that question what do we actually think people mean by that, Nessa.

Nessa Jimenez:

Yes.

Nessa Jimenez:

So when people come to us with that question on their mind

Nessa Jimenez:

what they're actually asking us is, what's the best platform?

Nessa Jimenez:

What's the best tech?

Nessa Jimenez:

What is the brand name?

Nessa Jimenez:

The Ferrari of event platforms, right?

Nessa Jimenez:

And behind that is what platform has the most bells and whistles, has the most

Nessa Jimenez:

like features that I can, like impress people with and get all flashy with it.

Nessa Jimenez:

Like from that, it's because, especially like you mentioned the last three years

Nessa Jimenez:

with the pandemic It just seems like it, they should be using an event platform.

Nessa Jimenez:

They should be investing in an event platform because there has just

Nessa Jimenez:

been this explosion of marketing in the event platform like sector and

Nessa Jimenez:

so many platforms coming out all of a sudden that they ask because

Nessa Jimenez:

they think that they should, right?

Isaac Watson:

Or that their audience expects there to be some sort of app.

Isaac Watson:

Or platform or technology or underlying whizbang solution.

Isaac Watson:

Yeah.

Isaac Watson:

I it is the explosion of event tech has been mind numbing to see, because

Isaac Watson:

there's been so much, and then you have, because it's the startup world, you

Isaac Watson:

have all these mergers and acquisitions and so about this other thing, and

Nessa Jimenez:

Yes.

Isaac Watson:

It just, yes.

Isaac Watson:

It boggles the mind.

Isaac Watson:

And I get it, like there's a lot out there.

Isaac Watson:

And of course, because of the pivot to virtual that so many people did

Isaac Watson:

there's these quote unquote new markets, even though virtual event

Isaac Watson:

tech has been around for a long time.

Isaac Watson:

And it can be overwhelming and there's a lot of money going

Isaac Watson:

into selling these things.

Isaac Watson:

And so that's.

Isaac Watson:

That's just a question on top of everybody's minds.

Isaac Watson:

Because they feel like they need to impress people, that people expect it.

Isaac Watson:

They want to know what the best thing is because of course,

Isaac Watson:

everybody wants to do the best thing.

Nessa Jimenez:

And they they want the best that can do everything perfectly.

Nessa Jimenez:

Like the one to rule them all.

Nessa Jimenez:

It does all the things and it's incredible at the things.

Nessa Jimenez:

And we'll talk about that a little later.

Nessa Jimenez:

But yeah they wanna know what platform is the answer, which one is it?

Nessa Jimenez:

And please tell me so I can go get it.

Isaac Watson:

Yeah.

Isaac Watson:

So let's dig into some of the actual problems that are

Isaac Watson:

underlying this question.

Isaac Watson:

The issues that people are having that are bringing this up.

Isaac Watson:

And I think the big one what we were just talking about is that the

Isaac Watson:

marketing out there has just been.

Isaac Watson:

Bonkers with money and pizzazz and every, And let me tell you,

Isaac Watson:

just even as a producer, like the amount of sales emails, right?

Isaac Watson:

Like the second you demo something Oh, you just get it.

Isaac Watson:

They never, And they're like, Yeah, let's sign a contract.

Isaac Watson:

Yeah, let's get you in for 12 months.

Isaac Watson:

We're gonna, Oh, we have community now.

Isaac Watson:

Like we've talked about this a little bit last season, right?

Isaac Watson:

But.

Isaac Watson:

It just the inundation of event platform marketing is very overwhelming.

Isaac Watson:

And as the market rebalances as we come out of or through the pandemic back

Isaac Watson:

into a world where we do have hybrid and only in person and only virtual.

Isaac Watson:

It'll be interesting to see how it shakes out.

Isaac Watson:

So just that inundation of marketing, I think is some, is

Isaac Watson:

enough to give organizers a lot of anxiety or pause or confusion

Isaac Watson:

around figuring out what to choose.

Nessa Jimenez:

Yeah.

Nessa Jimenez:

Thanks to the pandemic, like millions and millions of dollars have been

Nessa Jimenez:

invested in marketing these things.

Nessa Jimenez:

And a lot of event platforms were born during the pandemic and have

Nessa Jimenez:

already died during the pandemic.

Nessa Jimenez:

, because it's just it's been wild.

Nessa Jimenez:

The absolute amount of Gimmicks and like some platforms do one thing really well,

Nessa Jimenez:

but then there are mess in other things.

Nessa Jimenez:

And then like in the past six months, we've seen so many mergers

Nessa Jimenez:

and acquisitions and just recently I saw something about like 600 people

Nessa Jimenez:

got laid off from one of these big platforms and it, yeah, I'm not

Nessa Jimenez:

surprised This has suddenly become such a big question because Yeah.

Nessa Jimenez:

Marketing, right?

Nessa Jimenez:

It's on everybody's minds.

Nessa Jimenez:

I'd also say that shiny object syndrome, right?

Nessa Jimenez:

Like part of that marketing is they're putting like these cool

Nessa Jimenez:

little features in your face.

Nessa Jimenez:

And you're like, Oh yeah, that does seem cool.

Nessa Jimenez:

I I wanna play with that.

Nessa Jimenez:

Like I, being the one, as the ops manager, I always end up doing like the testing and

Nessa Jimenez:

the playing around with platforms before we actually like, use any for the events.

Nessa Jimenez:

And yeah, there's all kinds of like little gimicky things that are cute and

Nessa Jimenez:

are fun . But I can see how someone.

Nessa Jimenez:

Doesn't really know about production could fall into that trap of this

Nessa Jimenez:

seems cool, I think we should use it.

Nessa Jimenez:

Yeah.

Isaac Watson:

Exactly.

Isaac Watson:

And it's really easy to get swept away by the shiny objects and to feel like, Oh

Isaac Watson:

yeah I don't just want that, I need that.

Isaac Watson:

My people need, like this is a core, core feature.

Isaac Watson:

And it, and.

Isaac Watson:

I get the, I get into this too.

Isaac Watson:

I think what the kind of underlying issue with all of this is that when

Isaac Watson:

you take that approach, when you're focused on the platform so heavily as

Isaac Watson:

this like if it is not the solution, then my event fails kind of thing.

Isaac Watson:

The real issue underlying that is that you're depending on.

Isaac Watson:

What we call the box and not the product itself.

Isaac Watson:

The product itself is the event.

Isaac Watson:

It's not the platform that you choose to host the event or to facilitate the event.

Isaac Watson:

The platform has influence on what that experience is, but if you don't

Isaac Watson:

actually know what the product is that you're delivering and honing

Isaac Watson:

that first, then there's no way you can find a platform solution

Isaac Watson:

that's going to serve those needs.

Nessa Jimenez:

Yeah, and the marketing has done a really good job of convincing

Nessa Jimenez:

people that the platform is the event and the platform is not the event.

Nessa Jimenez:

The platform is the platform.

Nessa Jimenez:

, The, It's like saying you picked a great venue and that's it.

Nessa Jimenez:

That's, You did the job, you had to do cuz you got a great venue for

Nessa Jimenez:

the event and yeah, like whatever.

Nessa Jimenez:

You didn't really worry about the actual event that's supposed

Nessa Jimenez:

to happen inside the venue.

Nessa Jimenez:

. Isaac Watson: Yep.

Nessa Jimenez:

Yeah.

Nessa Jimenez:

That, and any meeting planner will tell you, or event planner will tell

Nessa Jimenez:

you that first you need to figure out what it is you're doing and then you go

Nessa Jimenez:

find an a, a venue that will fit that.

Nessa Jimenez:

And the same is true of a virtual event or a hybrid event, is you need

Nessa Jimenez:

to figure out the what and the why.

Nessa Jimenez:

And then you can start to work on the how and the when and all that kind of stuff.

Nessa Jimenez:

And that's where the tech platform comes in.

Nessa Jimenez:

Yeah.

Nessa Jimenez:

And I don't blame people for falling for marketing.

Nessa Jimenez:

Cuz first of all, like I mentioned, a lot of money has gone into marketing.

Nessa Jimenez:

But at this core there is a marketing Strategy.

Nessa Jimenez:

That is true.

Nessa Jimenez:

It just doesn't apply to events.

Nessa Jimenez:

So like in product based businesses, The packaging of the product is a very

Nessa Jimenez:

big deal, and a lot of money goes into designing the packaging and making it

Nessa Jimenez:

look great so that when people walk into a store right, they see the item on the

Nessa Jimenez:

shelf and the packaging is so pretty that, they buy, like they're willing

Nessa Jimenez:

to spend a couple more dollars for the same product because the box is so nice.

Nessa Jimenez:

I've done this, I've, I love Packaging and I find that fascinating cuz it's

Nessa Jimenez:

true, like the first thing that you see of a product is the box, right?

Nessa Jimenez:

Not really the actual thing.

Nessa Jimenez:

So trying to apply that kind of concept to an event.

Nessa Jimenez:

Like I can see where the marketers are going with that, but it doesn't work

Nessa Jimenez:

because like with an event, I sold you the ticket and now you're there.

Nessa Jimenez:

And now what like now what happens?

Isaac Watson:

Yeah and I think, in the difference for me is that when you

Isaac Watson:

have, when you're talking about like a retail product, the packaging has

Isaac Watson:

to reflect the product inside, right?

Isaac Watson:

They are, It's part of the brand experience and stuff.

Isaac Watson:

You don't see someone marketing an events and leaning into, oh

Isaac Watson:

and we're going to do this event.

Isaac Watson:

On HopIn or on Swapcard or you don't, you're not marketing-

Nessa Jimenez:

Well, they

Isaac Watson:

They shouldn't.

Isaac Watson:

Yeah.

Nessa Jimenez:

Yeah, Because let's be honest, there are people that

Nessa Jimenez:

have done that they shouldn't, but-

Isaac Watson:

Sure.

Isaac Watson:

But that doesn't the difference for me is that product packaging is,

Isaac Watson:

Essentially a brand element, right?

Isaac Watson:

It has a function in that it needs to protect the item from damage in shipping

Isaac Watson:

and it needs to convey some information about the product, but an event platform

Isaac Watson:

doesn't serve that same purpose.

Isaac Watson:

It is, it's function is.

Isaac Watson:

Is a facilitation tool, right?

Isaac Watson:

. so that's not what you need to be leading with.

Isaac Watson:

You lead with the program and the content and the reason why the event exists in

Isaac Watson:

the first place, and then you source a platform that will smoothly integrate

Isaac Watson:

and facilitate all of that based on what your different components and needs are.

Nessa Jimenez:

Yeah.

Nessa Jimenez:

And a good event platform disappears, right?

Isaac Watson:

Yeah.

Nessa Jimenez:

It's not the center of attention.

Nessa Jimenez:

It it allows things to happen.

Isaac Watson:

Yes.

Isaac Watson:

Yes.

Isaac Watson:

Okay.

Isaac Watson:

So let's talk about some of this, the solutions that we can offer to help

Isaac Watson:

tease out these problems and this overarching question that, that help

Isaac Watson:

set people up from the get go to be more intelligent about choosing a platform.

Nessa Jimenez:

Right.

Nessa Jimenez:

The first one, talking about the box versus the product in the box.

Nessa Jimenez:

The first question is, what programming are you offering?

Nessa Jimenez:

What is the event actually going to be?

Nessa Jimenez:

Is this educational, Is this like a festival?

Nessa Jimenez:

Is this a market?

Nessa Jimenez:

What are you actually doing at the event?

Isaac Watson:

Yeah.

Isaac Watson:

If you don't have, If there's no there, like why ? Yeah.

Isaac Watson:

Why even bother finding a platform?

Isaac Watson:

Because you've gotta have something to.

Isaac Watson:

Out to the audience.

Isaac Watson:

And that's why it's important to think about speaker lineup.

Isaac Watson:

That's why it's important to think about your schedule and your actual content.

Isaac Watson:

What kind of topics are you covering?

Isaac Watson:

What how can you craft a schedule and a program that that delivers on

Isaac Watson:

your goals and on your a's goals?

Isaac Watson:

And that's the other piece is.

Isaac Watson:

You need to know what your audience's goals are.

Isaac Watson:

And that's gonna be different depending on the format of your event.

Isaac Watson:

If you are in person only.

Isaac Watson:

The goals for coming to an in person experience, from an audience's

Isaac Watson:

standpoint are a little different.

Isaac Watson:

They're like, there's a social interaction component that can

Isaac Watson:

also take form is networking.

Isaac Watson:

You have this kind of social Social contract of surrendering surrendering

Isaac Watson:

yourself as you go into a venue.

Isaac Watson:

And just letting the program happen to you, and then being

Isaac Watson:

able to respond to that.

Isaac Watson:

Things are a little different with an online only event.

Isaac Watson:

There are limited social interaction.

Isaac Watson:

, you don't get face to face time in the same way as you would in person.

Isaac Watson:

It you, there's no.

Isaac Watson:

Large room for you all to gather in the same way.

Isaac Watson:

And so the goals shift and change.

Isaac Watson:

And so thinking about what format you're taking and what programming you're

Isaac Watson:

offering will inform understanding the goals of your audience.

Nessa Jimenez:

And how best can that audience participate in that event?

Nessa Jimenez:

First of all, not all events need a lot of audience participation, right?

Nessa Jimenez:

There are events where it's best for the audience to just sit back

Nessa Jimenez:

and absorb the information, right?

Nessa Jimenez:

Absorb the content.

Nessa Jimenez:

But there are other events where the audience needs to participate a lot,

Nessa Jimenez:

because the point is networking, right?

Nessa Jimenez:

If it's a networking event, the audience needs to be able to interact

Nessa Jimenez:

and they need to be able to interact.

Nessa Jimenez:

With a tool that allows that to happen easily.

Nessa Jimenez:

, and organically and without having to.

Nessa Jimenez:

Sit there for an hour and teach them how to use the thing.

Nessa Jimenez:

So how can they best participate to reach their goals, but then

Nessa Jimenez:

also how can they best participate?

Nessa Jimenez:

If it's an audience that's not very tech savvy, what are you doing?

Nessa Jimenez:

Putting them on a platform that requires prior knowledge.

. . . Isaac Watson:

Yeah, the learning curve is huge.

. . . Isaac Watson:

For those who aren't accustomed to it, even though we're all used to

. . . Isaac Watson:

zoom at this stage, theoretically

Nessa Jimenez:

should be, we should be,

Isaac Watson:

The, how is your platform gonna differ from that and what

Isaac Watson:

kind of technical knowhow or people are gonna be required to use it.

Isaac Watson:

And thinking about like the, so maybe one of their goals is networking.

Isaac Watson:

What kind of networking do you need to be suggesting people for them to meet?

Isaac Watson:

Do they have opportunities in the program to meet people in small groups

Isaac Watson:

and to make connections on their own?

Isaac Watson:

There are whole feature sets that are dedicated to networking that

Isaac Watson:

differ from str, structure to matchmaking, to things like that.

Isaac Watson:

It is really about understanding how your audience is going to engage and

Isaac Watson:

what their goals are and how you.

Isaac Watson:

Can fit that.

Isaac Watson:

The other piece I was thinking about was educational content, right?

Isaac Watson:

, you're teaching your audience something through any part of your

Isaac Watson:

program, you need to be able to give them a way to ask questions or to.

Isaac Watson:

Vet what they're learning or to demonstrate the outcomes of a workshop

Isaac Watson:

or a webinar or things like that.

Isaac Watson:

So all of those goals have different aspects that feed into an event platform.

Isaac Watson:

And if you're, if you are thinking about that in advance and you know what those

Isaac Watson:

goals are, that's going to inform your evaluation of the different platform.

Nessa Jimenez:

Yeah.

Nessa Jimenez:

And these are conversations that we have very early on with our clients,

Nessa Jimenez:

programming and the audience, right?

Nessa Jimenez:

And we do a lot of research.

Nessa Jimenez:

Like I sit down and I go through their website, I go through their social media.

Nessa Jimenez:

Because the point is I need to understand like, who are these people?

Nessa Jimenez:

How do they interact?

Nessa Jimenez:

How do they engage with the client, right?

Nessa Jimenez:

Because that really helps us.

Nessa Jimenez:

Content decisions that will then later on help us make platform decisions.

Isaac Watson:

Yeah, exactly.

Isaac Watson:

All right.

Isaac Watson:

Let's recap a little bit.

Isaac Watson:

So the core question that we keep getting asked by folks is, Which

Isaac Watson:

platform should I host my event on?

Isaac Watson:

But we don't think that's the real question.

Isaac Watson:

The underlying meaning behind that is wanting to know what the best.

Isaac Watson:

Event tech is feeling like they need to impress their audience with bells and

Isaac Watson:

whistles that their audience expects an app or a platform or something to

Isaac Watson:

participate in the event and feeling the need to or the obligation to invest

Isaac Watson:

in an app or a platform of some kind.

Isaac Watson:

Those are like the real questions underlying it.

Isaac Watson:

And then the problems that kind of drum up those questions are

Isaac Watson:

really around depending on the box and not developing the product.

Isaac Watson:

And that's like ultimately, like that's the big thing is like if

Isaac Watson:

you don't have confidence in what you're creating and you're jumping

Isaac Watson:

forward to picking a platform without identifying that first, you've put the

Isaac Watson:

cart before the horse, so to speak.

Isaac Watson:

So through.

Isaac Watson:

The work that we do with our clients and that kind of initial planning process,

Isaac Watson:

what you really need to be asking is what kind of programming are you offering?

Isaac Watson:

What are your audiences' goals and how do they expect to, and how can

Isaac Watson:

they best participate in your event?

Isaac Watson:

And if you know that, then you're gonna know what features.

Isaac Watson:

In an event platform you're looking for, you're gonna know better how to

Isaac Watson:

evaluate the different options against those goals and those methods of

Isaac Watson:

participation, and where you can identify opportunities to surprise and delight

Isaac Watson:

or to exceed expectations in a way that's much more informed by who your

Isaac Watson:

audience is and what your event goals are than just bowing to the whim of.

Isaac Watson:

The marketing dollars that are just being thrown left and right at us.

Nessa Jimenez:

Thanks for listening to the Make It Kickass podcast, and

Nessa Jimenez:

if you've ever been overwhelmed by all the event tech options out there,

Nessa Jimenez:

we hope today's episode made it easier to drown out that noise and

Nessa Jimenez:

make decisions for your audience.

Nessa Jimenez:

If you visit geteventlab.com, you'll get a free copy of a tool we use with

Nessa Jimenez:

our clients to help them build out their programming strategy and how to choose

Nessa Jimenez:

the best platform for the events and more.

Nessa Jimenez:

That's geteventlab.com.

Nessa Jimenez:

Thanks for listening, and I'll see you in the next episode.

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About the Podcast

Make It Kickass
Community Event Mastery
Make It Kickass explores how leaders of growing communities can make conferences with impact, gatherings with purpose, and an attendee experience that knocks their socks off. We uncover the strategies, tactics, and tools we use every day to bring our clients’ conferences to life. If you've ever wanted to host a life-changing conference, this podcast is for you.

Find us at kickassconf.com or geteventlab.com

About your hosts

Isaac Watson

Profile picture for Isaac Watson
Isaac Watson is the founder and Executive Producer at Kickass Conferences, an event strategy and production studio based in the Pacific Northwest. Isaac helps community leaders develop and deliver transformative events for their audiences and inspire them to build a better world.

A maker and introvert at heart, when he’s not working his magic behind the scenes in event strategy and production, he’s usually at home in Vancouver, Washington working on remodeling projects, gardening, cooking, learning to sew, and building LEGO.

Nessa Jimenez

Profile picture for Nessa Jimenez
Nessa Jimenez is the Operations Manager at Kickass Conferences, an event strategy and production studio based in the Pacific Northwest. She coordinates the day to day work with our clients and vendors, keeps all of our projects rolling on time and now edits and produces the podcast.

Nessa lives in and works from Puerto Rico. When she's not working, you can find her reading a book or trying to figure out how to keep her plants alive.