Episode 5

full
Published on:

17th Jun 2021

Key Traits of a Kickass Conference Host

What makes an amazing conference host? What are their strong skills? What are the things that need work? We discuss three key characteristics of a kickass host based on past clients that lend themselves to creating an incredible end product for their audience.

Timestamps to relevant points within the episode:

[00:00] - Intro

[00:35] - Defining a "host"

[01:49] - Purpose

[05:23] - Curiosity and vulnerability

[11:00] - Strong work ethic

[17:30] - Bonus! Trust

[24:52] - Developing these characteristics

[30:40] - The entrepreneur's mindset


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Music courtesy of When There Were Animals. Find them on Spotify


Next episode

We wade into the waters of event tool overload and what to do when you're drowning in so many options.



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Transcript
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(upbeat music)

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- Hi everyone.

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And welcome to Kickass Conferences Talk Show.

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I'm Nessa Jiménez, the Operations Manager

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for Kickass Conferences.

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- And I'm Isaac Watson, the executive producer.

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- And this is a show where we sit down

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to talk about everything events.

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Now, today, our topic is

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The Key Characteristics of a Kickass Conference Host.

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- And now I wanna clarify

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what is a Kickass Conference host?

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So we are producers.

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So we handle the strategy and execution,

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all of the logistics, things like that.

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A host is really going to be our client who we work with.

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So the host is somebody who brings their audience together.

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They may also be the onstage MC

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or we may bring in a different person to actually

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do the emceeing from stage.

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But when we say a Kickass event host or conference host

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that's who we're talking about,

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is the person that we're working with

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who's organizing the community

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and the audience around the event, not purely, you know

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managing things on stage.

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- Yes, so it's the person that's bringing us all together.

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And they're the reason behind all of it.

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Not necessarily the person that we see on stage.

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- Yup.

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- Okay, cool.

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Thanks for that distinction.

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Because I think that when we say the word host

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that's what people are thinking.

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They're thinking of the MC and that's two different things.

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So yeah, we came up with three,

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what we consider key characteristics of a good host.

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And this is based off of our experiences

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with clients in the past,

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based off of things that were like super great

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and things that were not so great.

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And we came up with these three

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and we want us to talk about them today.

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So let's jump right in the first one is purpose.

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- So as we've worked over the years with our clients,

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I think it's important to acknowledge

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that not everybody is perfect at hosting a conference.

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- Uh huh.

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- And so it's important to identify like

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what are the good things?

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What are the things that definitely needs some work,

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things like that.

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Purpose always, I think for me comes down

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to one of the most foundational elements.

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If a business owner or a community organizer,

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what have you comes to us and wants to organize an event,

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the first thing we're gonna do is ask why.

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And if you don't have that sense of why,

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then you have a lot of work to do to get there.

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So having that clear vision for who is this for,

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why are we doing this?

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What is the need?

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How committed are you to the community?

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These are all things that are gonna help set that foundation

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for building the strategy on top of it.

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Part of that is also being goal-oriented, you know

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knowing how gonna measure your success

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or what success looks like for this particular audience.

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So having that clear vision is really, really key.

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- Yeah, and when we work with people, when they come to us

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they don't necessarily have it all planned out, right?

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Like we help them get more details on,

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I guess the true core of their purpose.

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'Cause sometimes they'll come to us

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with what they think is the purpose.

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And then when we work with them, we help them discover

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what the actual purpose is,

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like, why do they actually wanna do this?

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And-

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- One of our favorite things

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is like challenging your assumptions as a client

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and really teasing out, like, what is that true purpose?

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- Yes, and I think things always work better.

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The more specific we're able to get with people

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or the more specific that they come to us, right,

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with their idea.

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And in terms of goal oriented, yeah,

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they might not know how to get there

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and that's how we help them.

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But they do have this image of where they wanna get to.

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Yes the audience with their idea, with their vision

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for this conference that they're trying to put together.

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- Yeah, I feel like when it comes to commitment

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to the community

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it's about having a really clear sense

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for what need you're fulfilling for the community

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and being committed to helping them through that.

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It's not always about altruism.

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It's not always about, you know

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pursuing a cause per se, but it is,

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there is this dedication to helping

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this kind of service oriented attitude

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that really helps to fulfill those goals.

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- Yeah, that's coming at it with this idea of,

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I have this thing in mind and I know who it's for,

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or I know who needs it, or I know where it fits.

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It's not, it's not, I wanna do this

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because I wanna make a million dollars, right?

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It's when they come to us and they say

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this is a thing that needs to exist.

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- Yeah.

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- Cool.

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Now our second key characteristic is curious and vulnerable.

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- So I think this is like a one, two punch.

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So curiosity in and of itself is a great thing.

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Curious people are fantastic.

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But adding to that, a layer of vulnerability changes

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the way that curiosity works I think.

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So for me what that means

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is that you're willing to experiment.

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- Right.

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- That you are willing to adapt if something isn't working

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or to change things up.

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That you're willing

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that curiosity brings in this like willingness to listen.

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- And ask questions.

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- And ask questions, yeah, absolutely.

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Trying to gain a deeper understanding

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of the people that you're serving.

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This goes back to the commitment to community,

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but it's, it gives you the ability to be flexible and nimble

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and agile when it comes to creating this experience

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for people for the first time, especially.

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- Yeah, if someone were to come to us with purpose,

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with an idea, but they're not willing to ask questions,

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they're not willing to mold their idea.

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They're not willing to be open to allow us

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to give them ideas or to ask them questions about,

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do you think it's this or would this work better, right?

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It goes hand in hand with being open and yeah.

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Curious, wanting to know like, how can I make this better?

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How can I bring people in to help me with this?

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And 'cause when you say vulnerability as well,

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there is also like that willingness to be wrong

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and being okay with that

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versus someone who's just like, nope, this is what this is.

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And I just want you to do it where at least,

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where that just becomes sort of a logistical thing, right?

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- Yeah, I think that there's

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that vulnerable vulnerability brings transparency

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and being able to say, you know, we're trying this.

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It helps to have a sense of confidence, right?

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But without, if you have too much rigidity around,

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you know implying that, you know what's best,

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not listening, not asking questions,

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not asking the right questions

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then that limits your ability to actually serve

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the community that you're bringing together.

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- And if, I mean, nothing is set in stone.

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So if you're coming to this with this expectation of like

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it has to be my original idea, it has to be.

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And if it doesn't happen that way, then it's bad, right?

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Well, experimentation is I'm gonna try this thing

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and we'll see what happens.

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It's not, I'm gonna do it.

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And this is what's gonna happen

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and it's gonna happen this way because I said so.

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That's just, it just makes everybody miserable.

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It's not fun.

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(laughing)

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It's not fun to work with people that have this idea of

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because I said so, and that's it.

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- Yeah, and you know, not to toot our own horn

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but that's why we love challenging the assumptions

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from the get-go saying, okay, well, is this truly,

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what this particular sense of purpose needs, you know?

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Are your assumptions coming into this

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in line with what the community actually wants

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or how they expect to gather

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or what kind of content you plan on presenting,

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which format?

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I mean, like all these questions come to bear

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and and having that flexibility

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in how that's all presented and put together

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can really help you adapt

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to serving your audience's actual needs.

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- Yeah, and that just made me think of when we work

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with a new audience on a new event, when we do the surveys,

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when audience surveys, where it's literally just

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us asking questions of like, who are you?

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What do you want, right?

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- Yeah.

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- Like we think you want this conference.

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We think you want this, but you tell us, right?

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Like what are you needs?

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What are you looking for?

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And there are a lot

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of people who are not willing to do that.

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They do not want it to surface.

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They do not wanna ask people questions, right?

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They just wanna do the thing and they did it, right?

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- And I think that, that comes down

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to what I would call an unhealthy amount of ego.

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I think that there's room

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for healthy ego in any leadership position,

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any community organizing position,

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that's just part of what leadership is.

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But when that ego gets in the way of letting a leader

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or an organizer or a host truly serve the audience,

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that's where we get into trouble.

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- Yeah, and I mean, ego's good.

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It's not like it's all bad,

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but if that's how strongly you feel about it,

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it's like, write that book.

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You better write that book.

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You know, like I have a YouTube channel

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where you just sit there and talk at people, right?

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Because the whole thing with conferences

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is that it's bringing people together.

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It's not, this is the me show

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and you have to listen to me and that like, that's it.

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- Yes, exactly.

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- Perfect, okay, now our last characteristic

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that we'll talk about today is a strong work ethic.

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- Yes, this is key.

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This is a little more brass tacks and logistical.

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But when it comes to actually putting the thing together

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even if you were to bring in a team like ourselves,

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you have to do the work.

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And you have to know where to put your time and resources.

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You have to know that it does take work.

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And I think that a lot of people

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either forget or are ignorant to the fact

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that organizing a first first-time conference

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in particular is like launching a new product

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or starting a new business.

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And so that takes time, energy resources,

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whether that's you know, developing an identity for it,

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putting together copy, a marketing strategy,

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all of these things take time, take skill, take energy.

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And so having that work ethic, being willing

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to roll up your sleeves and say, yeah, I'm in it,

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I'm committed.

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And to be willing to invest in what truly matters too.

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Conferences are not entirely DIY.

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It's, some people can do it.

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Some people are naturally attuned to those skills.

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And that's great.

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I would say that the majority of people aren't

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and so it's knowing, you know, where do I need help?

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Where do I need strategic help?

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What can I invest in, that's gonna make the most impact

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on fulfilling my purpose and my vision for the community,

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and help me, help enable this to succeed.

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- Yeah, and we've talked about it before.

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There's all kinds of apps.

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There's all kinds of tools.

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There's all kinds of vendors.

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There's all kinds of things.

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Like that's not the issue.

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The issue is, okay, what of all of this is actually

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what I need, is actually serving my purpose,

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is actually helping me reach the people that I wanna reach?

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It's not a, it's not a tools issue, right?

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Like it's not just the logistical

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'cause there's so many things out there to do the thing.

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And now with virtual as well

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there's like a million more things.

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- All the apps.

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- Yes, all the apps, all the things.

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But it's, how is this serving me?

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The strategy of is this working

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is this what I'm actually trying to do?

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Does this fit with the story I wanna tell?

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And I wanna go back to that comment you made

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about it being like a product launch

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or it being like starting a new business.

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Because it really, that really is what it is.

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If you've decided to launch a conference,

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what you're saying is I'm gonna dedicate

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the next 12 13 months to launch this product.

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And it's a conference, right?

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Like we have the dates

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and we have this amount of time and all of these things need

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to get done within that amount of time.

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And you have to be there.

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It's not something that you just say

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you're gonna do it, and then you do it.

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It happens now.

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It really takes dedication to be like, I'm going to do this.

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I'm going to give us the attention that it needs.

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And just like a business, there are phases, there are steps.

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There are things that need to happen

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as you build up to that launch.

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And then guess what?

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You launch it, and that's like the beginning.

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The conference itself is actually the beginning.

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Because after that, there's a whole other thing

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that has to happen of an analyzing, right?

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Did this work?

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Did people actually like it?

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Do I wanna do this again?

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- Right.

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- Yeah.

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So this aspect of, it is a business.

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You have to have that entrepreneurial mindset

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of I'm gonna treat this like a business.

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This is not a joke.

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This is not a game.

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This is not a thing.

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And I'm kind of playing with.

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It's, you can do it or you're not gonna do it.

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- Yeah, and I think when it comes to, you know

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if you're a larger company who's putting together, you know

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a conference around a particular industry,

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that also goes to dedicating internal resources,

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or if you can't dedicate internal resources,

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being willing to invest in external resources.

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You know, whether that's developing a brand identity,

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a sub-brand for a conference product.

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If you're busy working on a product launch

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and your team's dedicated to, you know

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all the design work involved with that,

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and you don't have the time and energy

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to dedicate toward creating an identity

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for the conference you wanna host,

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then you have to be able to hire help to do that because-

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- Yeah, something, yeah.

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- That's still necessary.

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- Something has to happen, exactly.

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It has to get done at some point by somebody.

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(laughing)

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- Yeah.

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- And I think trust is also

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I guess this is kind of going back

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to the curious and vulnerable you're talking about before,

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but trusting that if I can't do it myself

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or if my team can't do it, I need to trust

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that the people that I'm bringing in can do their jobs.

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And I'm not gonna feel the need to micromanage

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or question every single little thing because I'm terrified.

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And I just don't trust the other people.

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- Yeah, it's interesting that you bring up trust

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because as we were kind of chatting through

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what these characteristics were

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I almost brought that up as a fourth one.

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- Ah.

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- Because and it's not just trusting

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in the team you're working with.

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It's also trusting the audience.

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It's trusting the process.

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It's trusting your own time and energy.

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Like, and maybe I didn't bring it up

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'cause I wasn't quite sure how to articulate it.

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But I think that maybe there's this underlying trust factor

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that kind of cements all of these together.

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- Yeah, let's go into that then.

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Let's talk about a little bit more about that

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because it's funny that you thought of it

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but you didn't mention it because I also thought of it,

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but didn't mention it.

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(laughing)

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- The hidden fourth characteristic.

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(laughing)

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- It's a bonus.

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The bonus one, trust.

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Yeah, 'cause for me it's frustrating if we work

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with someone and I feel like they don't trust me

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to do the thing that they paid me to do.

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It's so hard because it's like, you paid me to help you.

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Please let me help you.

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Please let me do the thing.

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And they want to, but at the end of the day, like they have

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there's like this internal struggle within themselves.

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And they're second guessing the question

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and that makes the process more difficult

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for everyone in the end.

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Because if, I mean, we go to the clients

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for approval for things, right?

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So that's kind of like, it slows the process down

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because if that person is maybe say indecisive

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they're not sure where to go and we make a suggestion

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but they're still, they still don't go one way or the other.

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Then we have vendors that are waiting

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for us to say like, hey, you know, just checking in.

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What did they say?

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And yeah, that makes the process just awkward all around

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if there's a lack of trust, right?

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- Yeah, and I think so the trust carries

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into the purpose characteristics.

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So if you don't trust your own vision,

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if you're constantly second guessing yourself,

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if you don't trust the goals you're trying to hit.

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If you don't trust your own commitment to community,

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that's going to affect everything else along the way.

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So you have to trust in yourself and your own purpose.

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And I think that the trust plays into the curiosity

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and vulnerability, it's trusting the audience.

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You know, we've seen, I was talking about an event

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I attended where there was an enormous amount of trust

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literally put in the community to self manage

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a slack group during the event, right?

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That takes a lot of, you know, just saying, I mean

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code of conduct are absolutely necessary

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and should be enforced.

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And that's like a whole other thing.

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I'm not saying those shouldn't exist

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but trusting the audience to seek out their own solutions

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to provide candid feedback, to trusting them

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to trust you even like, I mean,

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it's kind of the cyclical thing,

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but that trust in vulnerability and experimentation.

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This is where it starts to get a little nebulous

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because we don't really talk about this much.

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- But it starts, 'cause it starts to mix

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with the curiosity thing because trusting that audience

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is because they were curious enough

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to get to know their audience.

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Because let me tell you, you cannot trust just

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any odd audience with the chat or with a slack like that.

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Like when you told me they're doing that as just

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like no I can't deal because I've moderated,

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I've moderated things before.

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And it's just like, (laughing)

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It's just like, you know it's the internet.

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You've been on the internet, you know how it works, right?

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And if there's an opportunity to be a jackass,

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people will take it.

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If there's an opportunity to like,

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another thing is the shared

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like when people do the whiteboards, the shared whiteboards.

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- Oh yes.

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- So I have to sit there and like, okay

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I have to be prepared to erase the penis drawings

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because you knows it's coming,

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you know it's gonna happen.

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So that's why I'm like

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you really need to know the audience.

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If you're really intent on doing these kind of things,

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trusting people with that.

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- Well, and I think it's about the people

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who do it really well.

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The hosts who do it really well have the ability

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to communicate their level of trust.

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So I worked on an event for five years ,

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that leaned very heavily on a team of volunteers

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to help manage the event.

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And that team it was anywhere

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from 50 to a hundred volunteers over the course of a week,

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we asked an enormous amount of commitment from them

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and they always delivered.

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And something that came through

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every time we did an orientation,

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every time we onboarded a new volunteer

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was letting them know that we were empowering them

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to fulfill the values of the event

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in whatever way that meant.

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Putting the trust in them to say,

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you don't need to run something up the flag pole.

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If you see an attendee

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who's having a hard time hailing a ride to this event

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or if somebody is sulking in a corner,

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or if whatever, if you see an issue

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like you as an ambassador for this event

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should feel empowered to help that person.

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That level of trust begets a different level of commitment

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of service, as opposed to micromanaging, removing authority,

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making everything a escalation chain.

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- Right.

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- And leaning on those values, implying that sense of,

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communicating hat sense of trust, I think is huge.

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I think in the case of this other event

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that I just intended, you know,

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it was saying, hey, yes, we are giving you

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the ability to create whatever slack channel you want.

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Keep in mind, there's a code of conduct

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and, you know use your best judgment.

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And the community that this particular event

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has cultivated is receptive to that.

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And so they take on the responsibility

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of doing it intelligently

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and doing it meaningfully in a way that, you know

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a free event of a couple thousand people

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on a shared whiteboard.

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Like, of course there's gonna be some graffiti, right?

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- Yes.

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- Because there's no filter around who's attending that.

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So that's, that level of trust does play

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into the curiosity and the vulnerability.

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It's also a way to ensure that your audience

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is kind of ponying up and leveling up their level

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of engagement with the event itself.

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- They're empowered, I would say, that's empowered.

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And 'cause there's also the element of discernment.

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I trust you to have discernment, right?

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To know what's right and what's wrong.

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Okay, so let's bring this all together.

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So we talked about key characteristics, purpose, curiosity

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and vulnerability, and the strong work ethic.

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Now to close out this conversation,

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can we give people a takeaway of maybe

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how to get to that point with those characteristics?

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Because if you don't get it, you can't develop it.

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I don't think it's like you have

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to be born with it or that's it, right?

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- Right, these are not in it characteristic.

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Some people have them, some people develop them.

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I think if any of these three things are missing

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that's a clear indication of what you can focus on.

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So, you know, if you have an unhealthy amount of ego

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and you aren't curious and vulnerable

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maybe it's hard to identify that that's the issue

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because the ego gets in the way of that, but.

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- But I would say for that one is ask more questions

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learn to ask questions and listen to the answers.

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- Yeah, I think so.

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So let's start from here.

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So when you're looking at your purpose,

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if you don't have a clear vision

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that is the opportunity for some deep work.

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- On meditation.

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- See what that is, like.

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- Thinking, think about it.

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- Bring on an existential crisis.

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(Nessa laughs)

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But that is like reason number one,

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why you should take a step back and think about

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you know, what is influencing me in this direction?

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Why am I committed to this community?

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Start asking the internal wise and you know

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journaling and white boarding and team conversations

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and things like that are all really, really helpful.

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- Yeah, and my favorite question is why.

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Just keep asking why.

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- Absolutely.

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- If I think this is the answer, why do I think that?

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Oh, I think this, so why?

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Just keep going until you can't go anymore

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and that'll take you through a lot of routes.

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- Yes, and I would add to that,

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that working toward a disputable purpose

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in the words of Priya Parker who we love from her book,

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"The Art of Gathering."

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Asking the why until you get to a point

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where you can argue confidently for something.

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So it's not just, well, I love it.

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It's not just, these are my people, getting really down to,

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can I clearly identify with this purpose?

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Either yes or no.

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And can I make an argument for why, yes?

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Can I make an argument for why, no?

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That's important.

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I think from a curiosity and vulnerability standpoint

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setting the ego aside,

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starting to ask more questions of others.

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So purpose is asking questions of yourself.

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Curiosity and vulnerability is asking questions

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of others, adapting, the curiosity skill,

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starting to have conversations.

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That's a great opportunity for,

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I don't like the term focus groups, but.

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- Conversations, just conversations.

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- Having dialogue with people about these things.

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And then the work ethic.

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If you feel like you don't have the capacity

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or the bandwidth to take on something like this,

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I would then say it's worth asking why you think

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this is necessary and why it's not a priority.

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Because that might reveal some underlying reasons why.

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Perhaps you feel compelled to do this

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because that's a natural next step.

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But if you don't have the, you know

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the resources available to do it, then you can't do it.

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I think it's also a matter of identifying

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what you are willing to invest in it.

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And this is a conversation I've had with clients

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over the years is we start looking at budgeting

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in certain areas where, you know, maybe ticket sales

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aren't materializing, as they thought they would.

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The if you do that, they will come scenario doesn't happen.

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And I start to ask, okay

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how much are you willing to invest to make this happen

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to set this foundation work for the event,

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especially as a first time conference?

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If you can put a number behind that, you know

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that will help you identify how many

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how much resources you are willing

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to put into the actual production of the event.

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- Yeah and I mean, it's either time or it's money.

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You don't have the time you've got to bring a team.

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And that requires an investment.

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So how much does that cost you?

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How much are you willing to put into that?

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So the sweat equity, but also the financial investment

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of I want to do it and I need help.

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So how much am I able to invest in that?

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- Yeah, and if not now, when?

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- When? Exactly.

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Yeah, because it just might not be the right time now.

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- Exactly, especially if you know

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it's gonna take a 12 to 15 month commitment

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to make it happen in the first place.

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You're looking out two, three years

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maybe five years in advance.

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And if you know, oh, well, my business is gonna be

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at a point where I can support this

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from an investment standpoint in three years, then great.

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You can start to lay the groundwork

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for the other two traits, the purpose and the curiosity

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and vulnerability to get you there in the future.

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For me, this comes down, this draws a lot of parallels

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to the entrepreneurial mindset.

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These are very similar themes to what you see in successful

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small business owners and founders who are,

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who have this clear vision and sense of purpose.

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Who are curious and vulnerable,

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who are willing to put in the time and energy

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as a small team or as a solo team to make it happen.

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And so those are, that kind

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of skillset and mindset lends itself really well

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to organizing and hosting a conference.

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- I agree, but I would also say we need to be careful

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because just the phrase entrepreneurial mindset

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like it is said so much everywhere

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that it just means nothing.

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And there's this sort of stereotype

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of like the lone wolf entrepreneur, which is a complete lie.

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So I would say, be careful with that, right?

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Like it's not this lone wolf, I'm the entrepreneur.

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I did it all by myself kind of thing.

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It's definitely a group effort.

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And it's, if it's about bringing community together

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it's kind of weird to then try to lone wolf the whole thing,

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'cause you're an entrepreneur, right?

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- Yes and newsflash

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there's no exit strategy for hosting a conference.

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- Yeah.

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- You're either you're doing it or you're not,

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it's not like you can go sell it to someone else.

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So this is, so that is another way in which it differs.

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- Yeah, yeah.

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I just, you know how we are like

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there's certain phrases and things of like the mainstream

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that I'm like, like yes, but no, because I don't know.

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There's like this whole not stigma

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but you know what I'm saying?

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- Yeah, it's like thought leadership, right?

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- Yes, that's another way, it's loaded.

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- You have a bad taste in everybody's mouth.

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It's a load, isn't it?

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- Yes, yes.

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- There's reason why it exists

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and those reasons are valid,

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but it's been abused and misguided in a lot of ways.

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So.

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- Perfect, okay.

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So thank you so much, Isaac.

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This was another great conversation.

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So I wanna say thanks to everyone for watching

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and or listening.

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You can find us at www.kickassconf.com.

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And if you enjoyed this please feel free to share it

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and we'll see you next time.

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Bye-bye.

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About the Podcast

Make It Kickass
Community Event Mastery
Make It Kickass explores how leaders of growing communities can make conferences with impact, gatherings with purpose, and an attendee experience that knocks their socks off. We uncover the strategies, tactics, and tools we use every day to bring our clients’ conferences to life. If you've ever wanted to host a life-changing conference, this podcast is for you.

Find us at kickassconf.com or geteventlab.com

About your hosts

Isaac Watson

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Isaac Watson is the founder and Executive Producer at Kickass Conferences, an event strategy and production studio based in the Pacific Northwest. Isaac helps community leaders develop and deliver transformative events for their audiences and inspire them to build a better world.

A maker and introvert at heart, when he’s not working his magic behind the scenes in event strategy and production, he’s usually at home in Vancouver, Washington working on remodeling projects, gardening, cooking, learning to sew, and building LEGO.

Nessa Jimenez

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Nessa Jimenez is the Operations Manager at Kickass Conferences, an event strategy and production studio based in the Pacific Northwest. She coordinates the day to day work with our clients and vendors, keeps all of our projects rolling on time and now edits and produces the podcast.

Nessa lives in and works from Puerto Rico. When she's not working, you can find her reading a book or trying to figure out how to keep her plants alive.